Terms and Conditions

General Terms and Conditions for Letter Lights

All costs are payable to Letter Lights.

Costs include all Government and State taxes (including GST), which shall be borne & paid by the hirer. Letter Lights guarantees to the hirer that any variation to the costs will be borne by Letter Lights or to the benefit of Letter Lights (subject to any requotes, variations or additions) in accordance with the validity of the quote.

Should the event fall on a weekend or public holiday, additional charges will apply to transport & labour costs to allow for holiday & weekend rates.


The hirer shall indemnify and keep indemnified Letter Lights from any loss, damage or injury however caused from any negligent act, omission or breach of this contract by the hirer or its agents, which occurs during the event.


Letter Lights carry public liability insurance to the value of $10,000,000. However we recommend that separate “event” insurance be considered to cover against such eventualities as inclement weather, theft, equipment failure and any other unforeseen incidents.

Loss & Damages

The hirer accepts full responsibility for the condition of all hired items during the hire period or until returned to Letter Lights and will be liable for any damage incurred, or loss of said items. Repairs of damaged items will not be undertaken without the written authority of Letter Lights. All missing items or those damaged beyond repair will be paid for at current retail value. The hirer acknowledges they have been provided with the authority to act on behalf of the party referred to as the “hirer”.


Letter Lights owns all intellectual property, including all designs, literary and artistic works, documentation, plans, drawings, specifications, sketches, reports, graphics and logos created by it in relation to the event.


Must be made in writing and forwarding full payment within the designated time period. No products or props should be taken as secure until payments received.


Prepayment in full is required unless pre-arranged credit is organised with Letter Lights.

Force Majeure

In the event of a force majeure (including but not limited to fire, casualty, accident, riot, war or other enemy action, act of God, strike, lock-out or labour conditions), which prevent the event, then the hirer shall pay all amounts for which Letter Lights is contractually bound to pay, including all deposits, cancellation fees and other liabilities.


Cancellations and/or charges must be advised in writing. Cancellations made after written confirmation and payment received will be subject to the following:

Confirmed Jobs Cancelled

Between 7 to 28 days from date of hire: Subject to 20% of the total amount of the hire value.
Between 2 to 7 days from date of hire: Subject to 35% of the total amount of the hire value.
48 hours from date of hire: Subject to 50% of the total amount of the hire value.


Any disputes must be in writing within 48 hours for refunds to be considered. If disputes are not formally lodged then full payment is still required.